Refund policy
Last updated: January 2025
Thank you for choosing Vittopia. We want you to feel confident in your purchase. If something isn’t right, we’re here to help.
🧾 All Sales Are Final (For Safety & Quality Reasons)
Due to the nature of nutritional supplements, we cannot accept returns or exchanges once a product has been opened or delivered.
This policy protects all customers by ensuring every Vittopia product you receive is fresh, sealed, and safe.
💸 Refund Eligibility (Very Limited)
Refunds may be approved in the following situations:
- You received the wrong item
- Your product arrived damaged
- Your package was lost in transit (carrier confirmation required)
To request a refund, contact us at support@vittopia.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Photo or video evidence if applicable
If approved, refunds are issued to your original payment method.
🚫 Non-Refundable Situations
We cannot offer refunds for:
- Opened or used supplements
- Change of mind
- Customer entered the wrong shipping address
- Orders marked as delivered by the carrier
- Delays caused by USPS/UPS
📦 Damaged or Incorrect Orders
If your item arrives damaged or incorrect, email support@vittopia.com within 7 days and we’ll make it right.
📮 Returns (If Applicable)
If a return is approved (rare):
- The item must be unopened and sealed
- You are responsible for return shipping
- Return address will be provided via email
📞 Contact Us
For refund questions, email:
👉 support@vittopia.com